Support boundary

Voidproof Support

Support helps customers with account access, AWS setup, proof request status, billing questions, incident routing, public receipt questions, and verifier-result questions. Support cannot privately rescue, rewrite, or override a failed proof.

What Support Can Do

Support can help route setup issues, explain what a verifier result means, point customers to public receipt and register locations, investigate operational incidents, and start a documented correction, revocation, or replacement process when the system supports it.

What Support Cannot Do

Support cannot change a proof result privately, remove a public defect without a register action, make unsupported legal or compliance claims, bypass public verification, or treat private explanation as stronger than the proof package.

Public Verification Issues

If a public verifier result does not accept a proof, rely on the verifier result. Support may route a defect report, revocation review, or replacement issuance process, but cannot override the proof package privately.

Public-reliance incidents follow the incident response process.

Contact

For account, setup, billing, or proof-package questions, contact hello@pathionlabs.com. Include the proof package ID, receipt link, or customer account email when available.

Reliance Boundary

Reliance is limited to the proof package, public verification, declared scope, declared window, coverage and limits, and public register status. Public verification must remain free and no-login. Private explanation cannot override verifier output.